How can I pay for my order? What payment methods do you accept?
We accept the following credit cards for online purchases:
- American Express
- Paypal - Unverified PayPal accounts may take 1-2 additional business days to process to ensure payment/address provided. We do this to ensure the address provided is secure and of the original account holder.
Other forms of payment available are Amazon.com Checkout.
Can I track my order online?
You may track your order by accessing your online account (if you create one during checkout) and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
Must I pay sales tax?
We are required to collect sales tax for orders delivered in the states we are located; *CA.
How long will it take for my order to arrive?
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail by our sales team.
What delivery area is covered by BestofDog.com?
We only ship to the contiguous 48 states.
How can I review order details?
Registered users can log into their account and view the order history and details of any online order. An email is also sent out immediately after placing an order. If you do not receive a confirmation email, please email out support team to make sure that your order was successfully put in.
What is a backorder?
A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the BestofDog.com distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.
Did you receive my order?
When you order on BestofDog.com, an Order Confirmation email is sent to you within 24 hours.
Can I change or cancel my order?
You may cancel your order any time as long as it hasn't been processed. Orders that have been processed and shipped still can be refunded, but a 20% restock fee will apply. The total amount minus the shipping charges (plus restock fee) will be refunded in the event that an order has been shipped out already,.
- How can I pay for my order? What payment methods do you accept?
- Shipping & Delivery
- General Shipping Information
Shipments are delivered Monday through Friday. Orders are processed within 24 hours of placing the orders. Processing an order includes, verifying payment and address supplied, picking and packing order.
- Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible). Then contact our support group at firstname.lastname@example.org so we can correlate a replacement with the manufacturer. If the shipment looks fine but the unpackaged contents are damaged please contact our support team as soon as possible. We work with great manufacturers, so we work with getting replacements out in a timely fashion.
- Unfortunately, we don't ship to Alaska or Hawaii at the moment.
- General Shipping Information
- Returns & Replacements
100% Satisfaction Guarantee It is our mission to ensure that your BestofDog.com shopping experience is simple and enjoyable.
Please read more about our Return Policy here.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy If an item is missing, damaged, defective or incorrect, you must contact us by email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.
- 100% Satisfaction Guarantee It is our mission to ensure that your BestofDog.com shopping experience is simple and enjoyable.